Creating An Amazing Donor Experience in Times of Crisis – how you treat people now will impact recovery and beyond!
With the new normal of a global pandemic, everything has changed. The way people think, behave and interact with organisations both now and in the future will be different, so Donor Experience has never been more important. Whether you have new donors to onboard, loyal donors to keep engaged, or financial targets to hit, you should be looking to use this time to review and enhance your existing strategies and journeys.
In this one hour webinar featuring special guest panelist Richard Turner from the UK’s IOF Supporter Experience project, we will explore how the ask fits into your overall experience, how to approach new donor journeys, how the user experience is changing and ways to effectively use your existing communications to deliver a great donor experience at this time. We will explore how great content continues to be key regardless of your role in the crisis and how to ensure your donor experience supports your organizations’ journey from contingency to recovery and beyond.